DELIVERY, RETURNS & EXCHANGES

Order preparation & dispatch

Each Stones & Claws piece of jewellery is carefully handcrafted in our workshop in France.
Dispatch within 2–4 business days, excluding custom-made pieces. As our jewellery is handcrafted, some pieces are made to order. A slight additional delay may therefore exceptionally apply.
In this case, our Customer Service team will contact you directly.

Custom-made pieces
Personalised jewellery requires approximately 7 business days of production time before dispatch.

Delivery times & methods

Shipping costs and delivery times vary according to your country and the delivery method chosen. Precise information is provided when you place your order, before payment is confirmed.

• Mainland France:
  Colissimo: 48 hours to 4 business days
  Pickup point: 5 to 7 business days
• Europe
  Standard delivery: 5 to 7 days
  Pickup point: 7 to 12 days

Outside mainland France, customs or administrative charges may be imposed by local authorities or the carrier. These charges are beyond our control and remain the customer's responsibility.

Order tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number (please check your spam folder). You can also find all delivery information in your customer account.

Returns

You have 14 days from receipt of your order to request a return. After this period, the sale is considered firm and final.

How to make a return

1. Contact our Customer Service team or reach us on Instagram @stonesandclaws
   (the date of your email serves as proof of compliance with the statutory time limit).
2. You can also initiate the request directly from your customer account.
3. Once approved, we will send you the return instructions.

Return conditions

• The jewellery must be new, never worn, and returned in its original condition.
• All items must be included: box, pouch, certificate, etc.
• The jewellery must be carefully packaged to protect it during transit.
• Return shipping costs are the customer's responsibility.
• The return is the customer's responsibility (tracked shipping recommended).

Refunds

Refunds are issued via the original payment method, within a maximum of 14 days after our workshop receives and approves the return.

For a statutory withdrawal covering the entire order, standard initial delivery costs are refunded in accordance with applicable law; any supplement for a more expensive delivery method is not.

Products not eligible for a refund

The following products cannot be returned or refunded:

• Sale jewellery (final sales)
• Personalised or custom-made pieces

Exchange conditions

• The jewellery must be returned new, never worn, in its original condition.
• All items must be included (box, pouch, certificate, etc.).
• Return shipping costs are the customer's responsibility.
• The return is the customer's responsibility.

Once the jewellery has been received and approved by our workshop, store credit will be issued.

Using store credit

• Valid throughout the online store
• Can be used in one or more purchases
• No expiry date
• Excludes custom-made pieces

If your new order total exceeds the store credit amount, you can pay the difference using your preferred payment method.

Special cases

Damaged or non-conforming product
If the jewellery you receive is defective or does not match your order, please contact our Customer Service team immediately. Return shipping costs will then be covered by Stones & Claws.

Personalised / custom-made jewellery
These pieces cannot be exchanged or refunded. Please contact our Customer Service team before placing your order if you have any questions.